Refund policy

Returns & Refunds Policy

At ACE Fragrances, all sales are final. Once an order has been delivered and received, items cannot be returned or refunded, except in cases of a verified error on our end.

If you receive an incorrect item, or an item arrives with significant damage or a genuine defect that affects its condition or usability, please contact us within 24 hours of receiving your order. Claims must include clear photos or videos showing the issue so we can assess the situation.

Minor cosmetic imperfections that do not affect the product’s condition or usability, as well as issues arising after delivery, are not eligible for a return or refund.

Reports made after the 24-hour notification period may not be accepted, subject to applicable consumer protection requirements.

We appreciate your understanding and trust in ACE Fragrances. If something genuinely goes wrong on our end, please reach out within the specified timeframe so we can review the situation.